Skip to main content

Transformation Manager

Role Purpose

An Post has undergone a significant transformation over the last number of years, taking bold strategic moves to ensure we continue to deliver as a sustainable, profitable business in the digital world. In response to the ongoing transformation, the Transformation Team ensures that the business change needs are met and transformation programmes are delivered successfully throughout the business. Reporting to the Head of Transformation, the role will focus on the development, recalibration and implementation of best-in-class Target Operating Models (including people, processes and technology).  This is an exciting opportunity to join a Transformation Team within one of Ireland’s leading organisations, and impact the future success of the business transformation agenda.


The principal responsibilities associated with this role include, but are not limited to the following:

  • Working closely with business stakeholders to deliver transformation priorities.

  • Working with functional subject matter experts to understand "As Is" processes, supporting technology, pain points and opportunities; analysing the current state to facilitate improvement activity and defining the "To Be" based on requirements and best practice.

  • Investigating business problems and opportunities by identifying, aggregating and analysing data, producing recommendations to inform decision making.

  • Supporting the development and implementation of best-in-class operating models (people, processes, technology) in accordance with An Post's Vision and design principles.

  • Driving implementation of transformation projects (process changes / IT changes).

  • Creating Business Requirement Documents (BRDs) for technology elements of transformation projects.

  • Managing User Acceptance Testing (UAT) with business teams, ensuring that test cases are fit for purpose and have the correct level of coverage.

  • Working with the IT Team to provide details on technology asks across the transformation projects.

  • Mentoring and managing team members, transferring skills to empower champions and fostering a culture of continuous improvement throughout the organisation.

  • Working with different functions on defining and implementing performance indicators and service-level agreements with internal customers.

  • Contributing as required with preparations for, and active participation in, union engagements.

  • Creating plans, delivering informative reports and providing quality ad-hoc management information.

  • Ensuring adherence to the An Post governance requirements.

  • Demonstrating An Post Shaping Our World actions and behaviours in your day to day work and addressing behaviour that supports/conflicts with them.

Knowledge & Experience

You will have a relevant third level degree in a business or related discipline with 5+ years recent, relevant experience in a similar role. Ideally you will have management consultancy experience and demonstrable success establishing and implementing business change projects is essential. Experience in the delivery of Lean/Agile methodology is a distinct advantage.  You will have a professional qualification in Project Management, Lean (Green Belt / Black Belt Level) and/or Agile or a willingness to obtain one. Excellent analytical skills and the ability to turn data into useful and actionable insights is critical. The ability to communicate effectively, presenting complex details, concepts and information at the appropriate level relative to the audience will also be key.

You are an innovator who thrives on identifying solutions and opportunities within a business, demonstrating confidence in managing communications and engagement at all organisational levels, including C-Suite and project sponsorship. You take initiative and self-manage, with a “can do” attitude, expertly meeting tight deadlines and working well under pressure. You’ll be strategic as well as tactical, providing “hands on support” where appropriate. You will be passionate about the successful delivery of An Post’s continued transformation as a sustainable and profitable business. Awareness/experience of unionised environments is an advantage.

Critical Competencies

  • Problem Solving & Analysis

  • Change Management

  • Initiative

  • Influencing & Gaining Commitment

  • Strategic Focus

About the Benefits 

In addition to a highly competitive remuneration package we offer access to the following: 

  • An Post Company Medical Scheme 

  • An Post Pension Scheme 

  • PRIP Bonus Scheme 

  • Paid Maternity Leave 

  • Paid Paternity Leave 

  • An Post Employee Assistance Programme  

  • Digital gym with daily scheduled workouts 

  • Secure on-site bicycle parking & Cycle to Work Scheme 

  • Tax Saver Travel Pass  

  • City centre location   

How to Apply? 

We welcome all interested candidates to submit a detailed CV to by 5.00pm on 16 December 2022.
At An Post we appreciate the value that diversity brings and believe our workforce should be reflective of the customers and communities we serve. That is why we actively welcome applications from people from all backgrounds, and do not discriminate based on gender, age, race, religion, marital status, sexual orientation, disability, membership of the Travelling community, or family status. An Post is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process, or have questions relating to accessibility, please contact us at (01) 705 8329 or email

About An Post 

An Post is one of Ireland’s leading organisations, offering financial and postal services as well as being a trusted gateway to government services. We are transforming from the old world of traditional letters and cash to the new digital world of e-commerce parcels and financial services.
An Post’s core purpose — to act for the common good, improving the lives of people in Ireland, now and for generations to come — is aligned with the United Nations Sustainable Development Goals, putting sustainability at the centre of everything we do. Corporate Social Responsibility plays a pivotal role at An Post as we focus on developing long-term sustainability. Diversity and Inclusion are also embedded in our strategy, as we continuously evolve to be representative of our employees and the communities we serve. Read more about our strategy and our progress today!

You've exceeded the maximum login attempts
Your account has been locked for 30 minutes to prevent fraudulent activity
Your session has timed out
Would you like to log in again to continue?
Marketing Preferences

We have updated our Marketing preferences to give a customised experience of when and how we can contact you.

Let's stay in touch

Get the latest offers and news from the An Post group of companies by:

We have updated our terms of service