Digital Programme Manager - Group
(Temporary 6 Month Contract)
About the Role
Reporting to the Head of Digital Transformation Programme, the Digital Programme Manager will be part of a dedicated Digital function within An Post. This function, established to create an innovative digital framework and operating model will enable us to redefine existing service offerings, as well as launch new products and services in order to attract new customer segments. The Digital Programme Manager will lead the delivery of the Digital roadmap for An Post Group (Mails & Parcels and Retail are covered by existing team members) driving projects that focus on core capability, delivering benefits across the company.
Work with the Head of Digital Transformation and other internal stakeholders to establish a roadmap of projects which will deliver continuous improvements for the Group and support the overall business strategy.
Ensure that new digital initiatives are delivered with a best-in-class customer experience by engaging with customers through research and continuous testing ensuring their needs are being met.
Collaborate with our user experience professionals to create an optimum design for new digital journeys.
Work with internal and external delivery partners to ensure the delivery of digital projects in time while also closely monitoring the project spend.
Work with internal stakeholders such as Business Owners and Business Analysts to ensure that business requirements are being accurately captured, reflect the overall goals of the project and align with the strategic focus of the Group.
Provide program status updates to ensure schedules and deadlines are being met, highlighting risks and issues as they arise.
Implement and manage changes and interventions as required to ensure project goals are achieved.
Meet with stakeholders to provide clear and transparent communication regarding project issues and decisions on services.
Participate in continuous learning and have a curiosity for new digital innovations and their application to our digital strategy.
Advocate and actively demonstrate An Post core values and behaviours.
Knowledge and Experience
You will have a minimum of five years’ relevant work experience in programme management and ideally be educated to degree level in a relevant discipline. Experience in the Mails & Parcels, Logistics, or Utilities industries is preferable with a clear knowledge of current and future trends. You have a knowledge of Digital Development and an understanding of User Experience principles with experience in delivering mobile apps being advantageous. You have experience delivering high profile complex projects that involve multiple stakeholders.
A self-motivated, proactive and results-oriented individual, you have a flexible approach to work to ensure objectives are achieved. You are a team player with excellent organisational skills and an ability to work under pressure and handle multiple competing priorities. You have excellent communication skills and the ability to engage stakeholders across multiple business functions. You are customer focused and passionate about delivering the best possible customer experience.
(The following competencies are critical to the delivery of results and/or to superior performance in this role)
About the Benefits
In addition to a highly competitive remuneration package we offer access to the following:
How to Apply?
Interested candidates should submit a detailed CV to firstname.lastname@example.org by 17th March, 2021.
An Post is an equal opportunity employer, celebrating diversity and championing inclusivity. If you require any reasonable accommodations to assist you in participating in the employee selection process, please simply let us know. We heartily encourage all interested parties to apply!
About An Post
An Post is one of Ireland’s leading organisations, offering financial and postal services as well being a trusted gateway to government services. We are transforming from the old world of traditional letters and cash to the new digital world of e-commerce parcels and financial services. The An Post Corporate Centre supports and drives the bold strategic moves we’re taking as an enduring, profitable business in the digital world.
An Post’s core purpose — to act for the common good, improving the lives of people in Ireland, now and for generations to come — is aligned with the United Nations Sustainable Development Goals, putting sustainability at the centre of everything we do.
We are committed to digital transformation enabling us to build customer-centred competitive services. Read more about our strategy as well as our CSR, sustainability and equality initiatives here!