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Customs Control Coordinator, An Post Commerce

Job Purpose

Reporting to the Control Tower Operations Manager and based in the Dublin Mail Centre Campus, the Customs Control Officer will have responsibility for our day to day Operational compliance for the processing of Customs items. 
In this role you will hold direct responsibility for the achievement of the primary KPI’s for all Customs processing related tasks.
You will be the primary liaison point between various Central Teams that operate within the customs sphere and be the front line point of contact for our colleagues within Irish Revenue.


  • Controlled items presentation to Customs and management of procedures

    • Red, Orange and yellow lane items required by Customs for inspection

  • ICS 2 controls and process management

    • Security of items arriving by air, land and sea

  • E-commerce errors, daily investigations and amendments

    • Liaison with brokers, control tower and commercial team

    • Implementing automatic fixes for taric codes using systems (e.g. Hurricane)

  • Daily liaison with Revenue officer in An Post facilities

  • Controls for Temporary Storage Facilities (TSF’s)

    • Ensuring compliance with Revenue rules for TSF usage

  • Liaison with An Post Customer Services team on customs related queries

  • Collaboration with GTS, Engineering and other internal sections on customs systems operation and development

  • Close daily interaction with An Post operational teams and international section 

    • Inbound and outbound streams compliance

    • KPI’s to measure and track performance against compliance

  • Working closely daily with the Control Tower team to gather data and report on customs issues to all levels

  • Build a close working relationship with the Customs central strategic team to ensure operations are represented in discussion on future changes and strategic business decisions.

Knowledge & Experience

The ideal candidate will have a consistent track record of successfully operating within a Customs compliant environment. You will have an intimate knowledge of customs systems and obligations as applied to a carrier within Ireland. An in-depth operational knowledge of a logistics and distribution environment is key. You will have an awareness of the changes taking place in the wider Customs postal and e-commerce environments. 
You will demonstrate a clear understanding of the need for, and commitment to change within the Customs operational environment. Strong communication using applicable data along with strong analytics skills is essential. 

Critical Competencies:

  • Change Management

  • Results Focused

  • Commercial Awareness (including operational and engineering understanding)

  • Influencing and Gaining Commitment

  • Developing others

  • Commercial Awareness (including operational and engineering understanding) 

About the Benefits

In addition to a highly competitive remuneration package An Post offers access to the following:

  • An Post Company Medical Scheme

  • An Post Pension Scheme

  • PRIP Bonus Scheme

  • Paid Maternity Leave

  • Paid Paternity Leave

  • An Post Employee Assistance Programme

  • Digital gym with daily scheduled workouts

  • Secure on-site bicycle parking & Cycle to Work Scheme

  • Tax Saver Travel Pass

  • City centre location

How to Apply? 

We welcome interested candidates to submit a detailed CV to by 04 September 2022.

An Post is an equal opportunity employer, celebrating diversity and championing inclusivity. If you require any reasonable accommodations to assist you in participating in the employee selection process, please simply let us know. We heartily encourage all interested parties to apply! 

About An Post

An Post is one of Ireland’s leading organisations, offering financial and postal services as well as being a trusted gateway to government services. We are transforming from the old world of traditional letters and cash to the new digital world of e-commerce parcels and financial services.
An Post’s core purpose — to act for the common good, improving the lives of people in Ireland, now and for generations to come — is aligned with the United Nations Sustainable Development Goals, putting sustainability at the centre of everything we do. Corporate Social Responsibility plays a pivotal role at An Post as we focus on developing long-term sustainability. Diversity and Inclusion are also embedded in our strategy, as we continuously evolve to be representative of our employees and the communities we serve. Read more about our strategy and our progress here today!

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