An Post Mobile

From the 18th October 2022, as a new customer, your starting plan is the €18 Totally Unlimited Plan. 
For just €18 you get unlimited data, calls & texts, so you can stream your music, watch movies, play games and enjoy social media content to your hearts content.

To remain on this Plan, simply Top Up by €18 when you next Top Up is due.

€18 Plan T&Cs and conditions apply*: 120GB 4G Data, 3000 Minutes and Texts per 28 day period, (31 days if using Auto Top Up) in the RoI.

If you don't need the comfort of totally unlimited data, you can avail of the €15 Plan: 25GB 4G data, unlimited calls and texts per 28 day period (31 days if using Auto Top Up). To get this Plan, simply Top Up by €15.

*An Post Mobile Services usage conditions
Use of, and access to, the An Post Mobile Service (data, calls and texts) is strictly subject to you using our Service for your private, personal, and legitimate consumer purposes only. You must not use the Services for commercial or fraudulent purposes.  If An Post Mobile is of the opinion that your usage is contrary to these principles; for example if your usage is excessive to the extent that it is negatively impacting the An Post Mobile Network or other users of the Network, or if your usage constitutes commercial or fraudulent use or is in breach of the law; An Post Mobile reserves the right to suspend, at its absolute discretion, modify or restrict use of the Service or to disconnect you from the An Post Mobile Network. An Post Mobile will make reasonable efforts to contact you before suspending or terminating the Service but An Post Mobile are not liable for any loss you may suffer through any suspension covered by this condition.

To get your An Post Mobile Credit Balance simply type in *200# and then press the call button (usually with the green phone icon) and you’ll see your remaining credit on the screen. Or, if you like, you can hear your balance by calling 1747.

Yes, you can setup Auto Top-up to automatically top up your plan on a day of your choice every month. It's easy to set up and you get €10 general credit on your first top up!
Setup auto top-up 

Yes, you can  use Hotspot on your iPhone and Android phone. 

Go to Data-MMS-settings

Yes. All we need to do is check that you own the number – it’s a simple process (done by calling the mobile number and verifying the caller id on your phone is the same as the number calling). If you are switching you number over on our web shop, you will recceive an automatic message with a One Time Password. Follow the instructions and that will verify ownership. If you are in a Post Office the counter staff will call your number to verify ownership.

First, we will check that you own the number – it’s a simple process. If you are switching you number over on our web shop, you will recieve an automatic message with a One Time Password. Follow the instructions and that will verify ownership. If you are in a Post Office the counter staff will call your number to verify ownership. You will be asked for a date and time you want to switch over to An Post Mobile. At the chosen date and time, your old SIM will become inactive. Insert your new An Post Mobile SIM card into your phone, turn it on and you will receive messages from An Post Mobile prompting you to accept the settings. Follow the instructions and you will be set up to go. Make sure to check that you have internet access (turn off wi-fi first). If you do not, then turn off your phone and restart it. If you still have no internet, or have any difficulties with setting up your phone, contact our Customer Care Team who will assist you and get you up and running. 

Some mobile providers lock their phones. This means that their phones will only work with that mobile providers SIM cards. If you are with other mobile providers and your phone is locked, it won’t accept SIM cards from other mobile providers.

If you are joining An Post Mobile and want to use your current phone, it is important to check if your phone is locked. You can do this by inserting an An Post Mobile SIM card into your phone. If the 'An Post Mobile' Network symbol appears, your phone is not locked. If you see a message like ‘Incompatible SIM’ or ‘Enter Network Unlock Code’, your phone is locked.

If you don’t have an An Post Mobile SIM card you can contact your mobile provider and they will tell you if the handset is still locked.

If you are moving your number (also known as ‘switching’) from a pre pay account or a standard bill pay account, the allocated turn-around time is two hours, but it usually happens within an hour. 

During the purchase process you will have picked a date and time for the switch over to happen. Your mobile number will stay active on your current SIM card up until that date and time. When you put in your new An Post Mobile SIM Card at or close to the time you specificed, your number will switch over to us. Please note that your coverage will drop on your current SIM card, and when you put your new An Post Mobile SIM card into your phone you will recieve the An Post Mobile data settings. Follow the simple instructions and you’re up and running with An Post Mobile!

If you are out of contract, or on Pay As You Go (Prepay) you don’t need to notify your provider. Once your number has moved over to An Post Mobile, if you were receiving bills from your provider, they will send you your last bill either by post or to your email. Everything else is taken care of by An Post Mobile.  

Switching a pre pay number to An Post Mobile is very easy. Once we verify that the number you want to move is active, we can switch you over there and then. 

Switching a bill pay number to An Post Mobile is easily done. We will need to verify that the number you want to move is active and that you own it, and we will also need your Account Number (this will be on your last bill). 

No. But you will need to check if the phone is locked (see below).

If you are moving to An Post Mobile and need to get your phone unlocked you must call your current mobile provider and ask for your phone’s Network Unlock Code. It can take between 5-20 working days to receive your code – timelines vary between different phone manufacturers.

If you need help to unlock your phone, our friendly Customer Services team is available on care@anpostmobile.ie or by calling 0818 789 789.

If you have any questions on switching your number you can always drop into your local post office, or Email: care@anpostmobile.ie or Call 0818 789 789 and we will be happy to give you all the help you need to make the switch.

To use your An Post Mobile purchased phone on another network, you will need to check if it is unlocked. You can check if your phone is locked by inserting a non-An Post Mobile SIM card. If you see a message like ‘Incompatible SIM’ or ‘Enter Network Unlock Code’ your phone is locked and you will need an unlock code. 

We will provide you with your device’s network unlock code as quickly as possible. You can contact Customer Care on email: care@anpostmobile.ie  or by calling 0818 789 789.  

This may take up to 20 working days (but in most cases will take arounfd 5 days ), as codes may need to be requested from the relevant phone manufacturer and subsequent response times vary. You will be contacted as soon as your code has been retrieved. You do not need to take any further actions once your code request has been submitted

Go to Data-MMS-settings