Profiling
Profiling means:
“any form of automated process to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements”.
Any proposed analysis of information which the An Post Group uses in relation to you, be that age, profession, socio-economic group etc., to determine what marketing should be targeted at you, will fall within this definition.
An Post may also profile your data when undertaking a risk assessment for fraud prevention and Anti Money Laundering (AML) purposes.
There are two lawful bases which allow a data controller to profile your personal data. One is where you give your consent to this profiling and the other where it is in the legitimate interest of the data controller to do so.
Where An Post acts as a data controller and wish to use its legitimate interest as a lawful basis to profile your data we will always carry out a Legitimate Interest Assessment (LIA) prior to using your data for profiling purposes. This LIA will balance your rights against the rights of An Post and will always check that such profiling does not have a significant adverse effect on you.
Where An Post acts as a data processor and An Post wishes to profile your data then An Post will always ask for your consent prior to any profiling. This will come in the form of a tick box and will be underneath the tick box where you agree to receiving direct marketing.
When you sign up to an An Post Account we will use and analyse your Personal Data, including transaction data on your accounts, in order ensure that the account is working correctly, that you are getting the most value from the features and benefits of the account and to make the marketing materials we send to you, more relevant to your interests and requirements and can be used as part of a more general market, statistical and product development analyses in relation to our business generally. This profiling is carried out in our legitimate interest.
You can object to us analysing your Personal Data for profiling purposes by writing to us at
opt-out@anpost.ie . If you do object to this analysis, the marketing information you receive will not be made more relevant to you.
Marketing
Where you have agreed to receive marketing material from An Post, we will use this information to contact you with news and special offers from the An Post Group of companies.
You will always be asked for your consent to receive marketing communications from An Post. This consent will be in the form of a tick box. This consent is in addition to any consent for Profiling purposes or in addition to profiling where it is in our legitimate interest to do so.
Each time we send you marketing information, we will give you the option to change your mind about receipt of marketing (eg SMS; Text Stop)
An Post Money
Where you choose to give us Personal Data, such as where you enter your details into our website forms (e.g. ‘Download an An Post Money Current Account Info Pack’, ‘Apply for an An Post Money Current Account today’, ‘Apply for a currency card today’, or ‘Request a Call Back’), we will use this information to send you an acknowledgement e- mail and to provide you with the information you have requested.
We may also send you subsequent emails, SMS messages or contact you by phone to follow up on your initial query. Initial telephone calls will be made within 48 hours where you request a call back, during the hours of 9.00am to 5.00pm, Monday to Friday.
Post Office Referrals:
Where you provide Personal Data at the counter in a Post Office in order to receive information about any An Post Money services, we will use these details to send you an acknowledgement e-mail. We may also send you subsequent e-mails, SMS messages or contact you by phone in relation to the initial data collection. Where you have agreed, we may also contact you in relation to other marketing (see Other Marketing by An Post).
Where you are an An Post Money Current Account Customer
If you are an An Post Money Current Account customer but you have not yet activated your card or lodged money to your account, you may be contacted by email, SMS message or phone with regard to activating your card and lodging money to your account.
An Post Money Current Account customers and currency card customers will also be contacted with non-marketing service information in relation to the An Post Money Current Account and currency card account.
PostPoint
We may also use your Personal Data as part of more general market, statistical and product development analyses in relation to our business generally.
You can object to us analysing your Personal Data in this way by writing to us at Data Privacy Office, An Post, GPO, O’Connell Street Lower, Dublin 1, D01 F5P2 or privacyoffice@anpost.ie. If you do object to this analysis, the marketing information you receive will not be made more relevant to you.
You can change your marketing preferences at any time by contacting us at PostPoint Marketing Department, An Post, GPO, O’Connell Street Lower, Dublin 1, D01 F5P2.
TV Licence
We will only send text messages, emails etc. if you have consented to receiving such communications, through TVlicences.ie. If you have provided your email address or phone number when contacting us, we may send you an email or text message in response to your query. You can opt out of this service at any time by logging on to the Personal Details Screen and unticking the consent box on TVLicence.ie
Postmobile
We may use your Personal Data as part of general market, statistical and product development analyses in relation to our business generally.
Your Personal Data will not be given to any third parties for marketing purposes. Where you have opted to receive marketing information, you will always be contacted by Postmobile.
You can change your marketing preferences at any time by contacting us:
By phone – Postmobile Customer Care 1850 789 789
By e-mail – care@postmobile.ie
By Post - Manager, Postmobile, 3D, GPO, Dublin 1, D01 F5P2
Licences.ie
Where you have agreed (via this Website or otherwise) to receive marketing communications from Licences.ie, or where we are otherwise permitted to do so, we may use your contact details to contact you by post and / or email with news, information and special offers from Licences.ie.
Opting out of Marketing
You can change your marketing preferences at any time by contacting Licences.ie, An Post, GPO, O’Connell Street, Dublin 1, D01 F5P2.
You can object to us analysing your Personal Data for profiling purposes by writing to us at opt-out@anpost.ie . If you do object to this analysis, the marketing information you receive will not be made more relevant to you.