Below you can find information on:
Moving your number to An Post Mobile
Data/MMS setting for Android and Apple phones
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Moving your number to An Post Mobile
If you have ordered an An Post Mobile SIM, or phone with SIM, our Customer Care team will attempt to contact you by phone and email to complete the move over of your mobile number to us. If for some reason our efforts to contact you fail and you have not been contacted, please follow the instructions below and we will arrange the move over of your mobile number to An Post Mobile (a quick and easy process):
with (a) your name (b) the number you want to switch (c) your order number, and (d) the date and time you wish to switch over to An Post Mobile. Once we receive your email we will organise the seamless completion of your switch over.
2. TEXT ONLY
: Text 0870546003 with (a) your name (b) the number you want to switch (c) the date and time you wish to switch over to An Post Mobile. Once we receive your text we will organise the seamless completion of your switch over. NOTE
: This is a text only number
and is not monitored for calls,
3. CALL: Customer Care on 1850 789 789
Monday to Friday from 08:00 to 18:00 and Saturday from 9:00 to 16:00, and we can quickly move you across to An Post Mobile.
If it’s more convenient we are happy to give you a call back – just email firstname.lastname@example.org
with the date a time that suits you.
IIf you have inserted the An Post Mobile SIM into your phone (and, if switching your number, it has been moved over to An Post Mobile) you should have received an automatic message from An Post Mobile with your new settings. If you got that message and followed the instructions your phone should be set up.
If you did not download the settings, or you did not automatically receive the phone settings (Internet/data/calls/texts) and the Internet (data) is still not working.
First: make sure that your phone has mobile data turned on (go to Settings - Mobile Network - Mobile data - then turn on Mobile Data) then go to our Self Care Settings facility to get the setting sent to your phone..
Still not getting access to the internet? If you still do not have Internet access when not on Wi-Fi having followed the instructions in the Settings message, make sure that your phone has mobile data turned on (go to Settings - Mobile Network - Mobile data - then turn on Mobile Data). If you still do not have access to the Internet you can manually change the settings on your phone to access An Post Mobile Data (Internet) services, as set out below:
Android Data/MMS settings
1. Go to Settings > Wireless & Networks > Mobile Networks > Access Point Names and delete all existing APN’s.
2. Create a new Internet APN with settings
APN Type: default, supl
Press Menu Key & Save
Sometimes for APN Typesetting you are only allowed choose from a list. If so, choose Internet or default.
iPhone Data settings
1. Put the Postmobile Sim into the iPhone and connect the iPhone to an internet connection over Wi-Fi.
Open the Safari Browser
2. Go to the An Post Settings Page. When you have completed the download, please go back into your phone’s settings.
3. Click General.
4. Click Profile.
5. Click Install.
(You may be asked to enter your phones passcode)
6. Click Install.
Your internet set up is now complete.
iPhone users please note: currently An Post Mobile SIM's and Mint iPhones do not support MMS or Wi-Fi Hotspot (using you phone as Wi-Fi for other devices) on iPhones. We are working to address this issue.