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We are experiencing a high volume of calls to our call centre. Due to Covid 19 and measures we have taken on social distancing, it has impacted our call wait times. As we are trying to assist customers with the most urgent enquiries, we ask that you only contact us by phone if you cannot find an answer on our website.

You can check our online tracking for the latest information on your post. Tracking is updated throughout the day as we scan your post or parcel. You may also find the answer to your question in our Covid-19 Information hub.

What can we help you with

Current Account

Help and support for Current Account 

Credit Card

Help and support for Credit Cards


Help and support for Loans

Currency Card

Help and support for Currency Cards

Contact us

Direct email or phone support.

Paying bills online

Help and support to pay your bills online

Delivery FAQs

Other FAQs

Business customers

Do you need help with our business services? Whether you’re using our postal services, availing of our bulk mail discounts or interested in our marketing or parcels solutions, we’ll help you find an answer to your questions.

Stamp collection - Frequently Asked Questions

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