If a company advises that they have gone into liquidation, this means they will not be able to provide you with the product or service you have paid for. Under credit card regulations, we can help you claim a refund (called a ‘Dispute’). What you need to do is:
- Have confirmation of the goods/service ordered, for example a receipt or invoice. This should include the order number and date of the transaction.
- Confirmation from the merchant that they have gone into liquidation and that they cannot supply you with the goods/service (although if that information is in the public domain, this may not be necessary).
- Once you have the above information, call our Customer Service team on 0818 205 410 and they will start your claim.