Channel Advisor

9 June 2021

Setting up your eCommerce Hub – Channel Advisor Integration

Integration Setup: Step 1

1. Log in to your Channel Advisor account.
2. When you click one of the accounts, refer to the URL.
3. The URL has a code, which is called the Profile ID or APID

Keep this, you will need it in the next step.
Step 2

1. Open a second tab in your browser and log in to your eCommerce Hub account, then click Setup and then Integrations.
2. Now click Add New Integration in the top right of the screen.
3. Click +Add beside the ChannelAdvisor option.
4. If you do not have the option to add a ChannelAdvisor integration, please contact your account manager and we will enable it for you.
5. Enter your profile ID in the box and click Create Integration.
6. You will now note a Channel Advisor integration with “Not Authorised” beside it.
7. Click Authorize.
8. This will bring you to Channel Advisor authorisation page. Here you select your company name and click “Select Client”.
9. On this page, you will see a dropdown list with tick boxes, you will need to tick the box beside each profile you want to import into eCommerce Hub. (N.B. if you do not tick beside each profile you want to import to eCommerce Hub at this point you will need to start the process from the beginning again.)
10. To check the integration has worked, go to Channel Advisor again, and choose the account you wanted to configure
11. Then select My Account, then Account Authorization.
12. You should see eCommerce Hub appear as an authorised integration.
13. There is a final piece of configuration to be done by our Support team. We will specify which combination of Shipping, Payment, and Checkout Statuses an order should be at to import it to eCommerce Hub for you.
14. The options for each status are listed below. The defaults are marked with asterisks. Please contact Support to let us know which statuses to set for your integration.

Shipping Status options:

• No Change
• Unshipped
• *PendingShipment*
• PartiallyShipped
• Shipped

Payment Status options:

• *Any*
• NoChange
• NotSubmitted
• Submitted
• Deposited
• Cleared
• Failed

Checkout Status options:

• *Any*
• NoChange
• NotVisited
• Visited
• OnHold
• Completed
• ComplettedOffline
• Cancelled

Once these are set, when ECommerce Hub polls CA every 3 minutes it will look for any orders in this combination of statuses and import them if they match all criteria.